Tina - posted on 03/23/2010 ( 1 mom has responded )
Is anyone else having problems with their Fisher-Price Starlight Papasan Cradle Swing?
I got it as a gift from Mom. It worked for 5 days and then the clicking and banging noises started. When you start the mobile and lights up it makes and unbelievably loud clicking noise and then jams; then BANG and it frees itself and then it just keeps doing it.
My son who’s almost 4 months (2 months premature) loved the swing. He loved the twinkling lights and bear/stars, but now it’s just a swing. Every so often I try putting on the mobile (when it feels like working), but the noise it so load it frightens him and he cries.
I’ve been calling Fisher-Price since the end of January and I keep getting the same old story. The motor is on back order and it’ll be in in a couple of weeks. I was just was told last week that all the motors are still on back order and should be in on March 30th and then it’ll be shipped out to me. I told Fisher-Price customer service representatives on multiple occasions that I didn’t care what color motor/mobile they shipped me. I have a fear that my son will have grown out of the swing before I get the replacement motor.
Has anyone else had a simple situation and how long did it take to rectify the situation?