The first thing to do is BREATHE and count to ten. This gives you a chance to calm down before you try to deal with the situation. Talk to your children in a calm voice. You can convey displeasure more effectively if you speak to them in a conversational tone. For older children tell them what they have done to upset you and then ask them what do you think Mom should do? For smaller children tell them what they have done and give them some time alone to think about it. Just try not to yell because that simply will upset you and them and nothing gets resolved.