Circle of Moms Frequently Asked Questions

Here are some common questions moms at Circle of Moms ask us

Circle of Moms is Now Part of POPSUGAR

  1. What is Circle of Moms by POPSUGAR?
  2. What is POPSUGAR?
  3. What is different now that Circle of Moms is part of POPSUGAR?
  4. Will being part of POPSUGAR affect my Circle of Moms user profile?
  5. What is POPSUGAR Moms?

Getting Started

  1. How much does it cost to join Circle of Moms?
  2. How do I join Circle of Moms?
  3. How do I get started on connecting with moms and creating a Child Page?
  4. I am a Dad. Can I join Circle of Moms?
  5. I am not a Mom, but I was invited to join by a Mom to view a Child Page. Do I have to join Circle of Moms to be a Fan of a Child Page?
  6. I am a Mom of adult children and I noticed your website is geared towards Moms with babies and young children. Can I still join Circle of Moms?

My Privacy Settings

  1. I am concerned about my privacy and the privacy of my child(ren). Can I still be a member without sharing personal information?
  2. I connect to Circle of Moms through Facebook. How do I modify my Facebook Feed Publishing Settings?
  3. There are communities I am part of that I do not want published on My Profile. Can I decide which communities are listed on My Profile?

My Profile

  1. How do I change my profile picture?
  2. How do I update my name being displayed on Circle of Moms?
  3. How do I get the award badges to show up on My Profile?
  4. How do I delete a comment that another Mom posted on My Profile Comment Box?

My Circle

  1. What is the purpose of "My Circle?" How do I find other Moms I know on Circle of Moms?
  2. How do I add a mom to My Circle?
  3. How do I remove a mom from My Circle?
  4. I removed a mom from My Circle, but I still see myself listed on her profile as part of her Circle. How can I remove myself from her Circle?

Child Page

  1. What is a "Child Page?"
  2. How do I create a Child Page?
  3. I need to make changes to my Child's Information on the Child Page. How do I make edits?
  4. How do I change my Child's profile picture?
  5. My child has passed away and I want to keep the Child Page as a memorial page. How can I keep the Child Page without receiving email notifications?
  6. I am a stepmother. Can I create a Child Page for my stepchild?
  7. I am a grandmother. Can I create a Child Page for my grandchild?
  8. How do I delete a Child Page?

Dads & Fans of a Child Page

  1. How do I list my child's father as Dad on my Child Page?
  2. I am a Dad and would like to be listed on my child's Child Page. How do I do that?
  3. How do I list my child's grandparents on the Child Page?

Communities

  1. Is there a community for...?
  2. How do I create a community?
  3. How do I leave a community?
  4. How do I add moderators to a community I am an administrator of?
  5. I no longer want to be a moderator or an administrator of my community. How do I leave?
  6. I am having issues with another mom in a community. Who do I contact to report this person?

Conversations

  1. How do I view all of the questions I have posted to my communities?
  2. I recently posted a question / started a conversation. How do I close the conversation so that moms can no longer respond to it?
  3. I made a post to a conversation and now I get notified when others post to the same conversation. How do I turn these notifications off?

Facebook

  1. I signed up to Circle of Moms through my Facebook profile. How do I access Circle of Moms?
  2. I signed up to Circle of Moms through the Circle of Moms website and would like to access my profile through Facebook. How do I merge my profiles?
  3. I no longer wish to access Circle of Moms through Facebook. How can I still access Circle of Moms?
  4. How do I make the Circle of Moms "Child Page" tab show up on my Facebook profile?
  5. How do I add a Circle of Moms box to my Facebook profile?

Mompreneur

  1. I have a work-from-home opportunity I would like to offer other moms on the site. Can I post this on Circle of Moms?

Email Digests and Subscriptions

  1. I am a member and no longer wish to receive email digests from Circle of Moms. How do I unsubscribe from the emails?
  2. I currenty receive emails from Circle of Moms and was unable to unsubscribe using the links provided. How do I unsubscribe from the emails?

Membership

  1. I no longer wish to be a part of Circle of Moms. How do I deactivate my profile?
  2. I deactivated my profile and wish to reactivate it. How do I reactivate my profile?

Other Frequently Asked Questions

  1. I forgot my password. How do I retrieve it?
  2. I have a question that is not listed here. How do I get my question answered?

What is Circle of Moms by POPSUGAR?

With over 6 million members, Circle of Moms by POPSUGAR is the most authentic online social resource dedicated to making the lives of moms easier and more enjoyable. We help moms connect, both to one another and to their families, to capture and share their children’s stories and to tap a rich and authentic source of advice and support: other moms. On Circle of Moms, you can create a private circle for your mom friends, tap into the wisdom of an international community 24/7, and create Child Pages to keep permanent, shareable journals of your children's special moments. You have complete control over your experience, from the moms you interact with to the communities you join and the frequency of email contact.

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What is POPSUGAR?

POPSUGAR is everything women love, all in one place. POPSUGAR delivers the biggest moments, the hottest trends and the best tips in entertainment, fashion, beauty, fitness, and food, and the ability to shop for it all, in one place. POPSUGAR acquired Circle of Moms in February 2012.

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What is different now that Circle of Moms is part of POPSUGAR?

With our new design and navigation, you now have the best of POPSUGAR at your fingertips! That means more info on parenting products, fashion, beauty, style, living, and more. In addition, it will now be easier for the millions of moms currently browsing POPSUGAR to find and join Circle of Moms. This means more moms to join our communities, more conversations, more support and a wider variety of moms sharing their motherhood stories.

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Will being part of POPSUGAR affect my Circle of Moms user profile?

We’ve worked hard to make the integration with POPSUGAR as seamless as possible, which means your profile features and settings remain the same. In addition when navigating through the rest of POPSUGAR, you will automatically be connected to your POPSUGAR profile, which is now part of your Circle of Moms account. You can log in to any section on POPSUGAR using your same Circle of Moms Username and Password.

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What is POPSUGAR Moms?

POPSUGAR Moms is POPSUGAR's editorial destination for moms. POPSUGAR Moms celebrates family life with a full range of content for moms, featuring everything from the coolest new products and trends to real world stories and insightful parenting advice.

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How much does it cost to join Circle of Moms?

Circle of Moms is free of charge!

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How do I join Circle of Moms?

Go to www.circleofmoms.com in your web browser. If you have a Facebook account already set up and would like to connect via Facebook, click the "Sign in to Circle of Moms" button with the Facebook symbol or the "I have Facebook" link. A window will pop up asking you to enter your Facebook user email and password, and then to "Connect."

If you do not have a Facebook account or do not wish to connect your Circle of Moms profile with your Facebook account, click on either the "I'm not a member yet" or the "I don't have Facebook" link to start signing up.

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How do I get started on connecting with moms and creating a Child Space?

  • Join some of the 10,000+ communities and connect with moms who share your interests. Search by key word or filter by category to find a group that is right for you. Join a community of moms in your area, with children the same age as yours, who are interested in health or special needs, or that like debating about the latest hot issue and more!
  • Add moms you know to your Circle so you can easily connect with the moms you trust most.
  • Create a Child Page for your child to easily add milestones, funny quotes and pictures so you can keep a record of your child's special moments without missing a thing!

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I am a dad. Can I join Circle of Moms?

Dads have separate privileges on Circle of Moms and are only allowed to post on Child Pages that they have been invited to. You can create your Dad Profile by clicking the link on the email or Facebook invitation you received. Dads must be granted permission by Moms in order to edit a Child Page and are currently not allowed in the Circle of Moms communities to post questions or respond to conversations. Circle of Moms is looking into providing a dad-oriented community in the near future.

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I am not a Mom, but I was invited to join by a Mom to view a Child Page. Do I have to join Circle of Moms to be in the Child's Fan Club?

Friends and family who would like to be "Fans" of a Child Page must create a user profile and login to Circle of Moms in order to view the Child Page. You can create your Fan Club Member Profile by clicking the link on the email or Facebook invitation you received to sign up. Fans are currently not allowed in Circle of Moms communities to post questions or respond to conversations. Fans can choose to receive updates on a Child Page or post messages and send gifts to a Child Page.

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I am a Mom of adult children and I noticed your website is geared towards moms with babies and young children. Can I still join Circle of Moms?

Although the majority of the topics that are posted on Circle of Moms relate to moms with young children (who tend to have the most questions and concerns about parenting), we do have communities just for moms with older or adult children and grandmothers that may interest you. You are also more than welcome to help our younger moms with advice and support in the various communities. After joining Circle of Moms, please try browsing and searching to find a community that is right for you. Just type in a keyword in the search box and communities relating to that keyword will pop up.

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I am concerned about my privacy and the privacy of my child(ren). Can I still be a member without sharing personal information?

We understand that the safety of your children online is a priority and have strong privacy settings that give you control over who can see you and your child(ren)'s information. You can modify your personal and child privacy settings and your circle privacy settings here. Scroll down to the very bottom of the page to Personal and Child Privacy and click "Edit Privacy Settings."

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I connect to Circle of Moms through Facebook. How do I modify my Facebook Feed Publishing Settings?

You can modify your Facebook Publishing Settings to control what activity from Circle of Moms you share on Facebook. Scroll down the page to "Facebook Publishing Settings" to update. Changes will automatically save.

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There are communities I am part of that I do not want published on My Profile. Can I decide which communities are listed on My Profile?

Yes! You can modify your Community Privacy Settings to control what communities are listed on your Circle of Moms profile. Scroll down the page to "Community Privacy" to update. NOTE: Please keep in mind that you cannot entirely hide your profile in communities. For example, your name will always appear beside your posts and you will always appear on the community's member page.

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How do I change My Profile picture?

From the top menu bar, go to "Me & My Children" click on "My Profile," and click on the "Edit Profile" button. On the left side of the page, click "Browse" to upload a new photo. Select the photo you wish to upload from your computer. Be sure to click the box under the new photo that states "By making any content available through this application, you represent and warrant that you own all rights necessary to properly do so." Scroll down to the bottom of the page and click "Save."

If you log in to Circle of Moms through Facebook and wish to use the same profile picture, scroll down the page and click on the box "Revert to Facebook profile picture" and click "Save."

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How do I update my name being displayed on Circle of Moms?

From the top menu bar, place your cursor over "Me & My Children," click "My Profile" and click on the "Edit Profile" button. Update your first and last name by typing in the name you wish to appear on your Profile. Scroll down to the bottom of the page and click "save".

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How do I delete a comment that another mom posted on My Profile Comment Box?

In each post, there is a "Delete" link located at the right of each post. Click on "Delete" and a small box will appear for you to confirm the deletion. Click "Yes" to confirm deletion or click "No" to cancel.

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What is the purpose of "My Circle?"

These are friends you consider to be your most trusted group of moms to get more personal advice you would rather not post publicly in a community. They can either be moms you already know, or moms you have met through the Circle of Moms communities. Go to your homepage and scroll down to Your Mom Network box. Click on "Message Circle" to ask questions or send messages to moms in your circle. Click "Add Moms" to invite moms to your Circle.

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How do I find other moms I know on Circle of Moms?

Circle of Moms currently does not have a search function to find other Moms you may know on Circle of Moms. You must invite Moms you know to your profile via email or through Facebook (for Facebook users). If they are already on Circle of Moms, they will be able to login to the site and accept your Circle Request. See question 20 for instructions on "How do I add a mom to My Circle?"

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How do I add a mom to My Circle?

For Facebook users, you can invite a Mom to your circle via Facebook. On your Circle of Moms homepage, scroll down to Your Mom Network and click "Add Moms." Facebook connected users can select their current Facebook friends to invite to their Circle and click the "Send Name's Circle of Moms Request" button. Remember that Circle of Moms is just for Moms, so Dads will be unable to join.

If you do not wish to use Facebook, or the mom you wish to invite does not have a Facebook profile, you can click Invite moms from your email address book and enter your email address and password to retrieve contacts. If your email is not listed in the drop menu of email providers, click the "Add them individually" link. You will need to manually enter their email addresses to send them an invitation to join your circle.

If you have already connected with a mom through a community or private message and can view her Circle of Moms profile, click to her profile and click the "Add to Circle" button. She will receive an alert that you are requesting to add her to your circle.

Keep in mind that when you invite a mom to your Circle and she accepts, the system does not automatically add you to her Circle. She will need to also send you a Circle request that you must also accept.

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How do I remove a mom from My Circle?

On the top, right tabs, click on the "Inner Circle" tab. Click the "X" next to the profile you wish to remove. Please note that removing a mom from your circle occurs immediately after you click the "X" next to their profile picture and name.

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I removed a mom from My Circle, but I still see myself listed in her profile as part of her Circle. Can I remove my profile from her Circle?

Currently, there is not a way for you to remove yourself from her circle. If you do not wish for this mom to contact you further, please be sure to update your mom settings . You can also block the user from contacting you, viewing your profile or Child Space(s) by going to her profile and clicking the "Block User" link located in her Profile under her picture.

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What is a "Child Page?"

Child Page is connected to your Profile on Circle of Moms where you can track milestones, growth charts, upload photos, share updates with friends and family, and keep a record of your child's special moments without missing a thing. Consider it your free online baby book!

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How do I create a Child Page?

From your homepage or profile page, go to "Me & My Children" on the top menu and select "Add a Child Page." You are welcome to create a Child Page for each of your children.

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I need to make changes to my Child's information on the Child Page. How do I make edits?

Go to your Child Page and click on the "Edit Details" link in the left column. Make changes to any of the available fields and click "Save" at the bottom of the page to save changes.

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How do I change my Child's profile picture?

Go to your Child Page and click on the "Edit Details" link in the left column. On the left side of the page, click "Browse" to upload a new photo. Be sure to click the box under the new photo that states "By making any content available through this application, you represent and warrant that you own all rights necessary to properly do so." Scroll to the bottom of the page and click "Save & Continue."

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My child has passed away and I want to keep the Child Page as a memorial page for friends and family. How can I keep the Child Page without receiving email notifications?

Go to your Child Page and click on the "Edit Details" link located in the left column and scroll down to the very bottom of the page. Click "Other Options" and select "I am creating a memorial Child Page for a child who has passed away." Click "Submit & Continue" to save your changes.

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I am a stepmother. Can I create a Child Page for my stepchild?

Yes! Circle of Moms allows all moms to create a Child Page for their children and stepchildren. On the Child Page, click the "This is my stepchild" button" so that you can be listed as Stepmom on the Child Page profile. Please keep in mind that by creating a Child Page, you represent and warrant that you are a legal guardian of the child, or that you have been granted full permission by the child's legal guardians to create a Child Page. You should be able to provide evidence of your legal rights or permission, as applicable, if requested to do so. Unfortunately, Circle of Moms does not have the ability or the resources to independently verify or determine whether any documentation to support a member's right to create a Child Page is valid. Rather, Circle of Moms relies on the representation and warranty that you make when creating the Child Page. We encourage our members to resolve any disputes in connection with the creation of a Child Page among one another, in an amicable fashion consistent with the Circle of Moms Terms of Use. Notwithstanding the foregoing, Circle of Moms reserves the right to immediately delete or remove a Child Page that Circle of Moms determines, in its sole discretion, to be in violation of the Circle of Moms Terms of Use or the guidelines in these FAQs.

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I am a grandmother. Can I create a Child Page for my grandchild?

Yes! When you create a Child Page for your grandchild, be sure to click "Additional Information" on the "Edit Details" page and select the "Grandchild" box, then click "Submit & Continue." Please keep in mind that by creating a Child Page, you represent and warrant that you are a legal guardian of the child, or that you have been granted full permission by the child's legal guardians to create a Child Page. You should be able to provide evidence of your legal rights or permission, as applicable, if requested to do so. Unfortunately, Circle of Moms does not have the ability or the resources to independently verify or determine whether any documentation to support a member's right to create a Child Page is valid. Rather, Circle of Moms relies on the representation and warranty that you make when creating the Child Page. We encourage our members to resolve any disputes in connection with the creation of a Child Page among one another, in an amicable fashion consistent with the Circle of Moms Terms of Use. Notwithstanding the foregoing, Circle of Moms reserves the right to immediately delete or remove a Child Page that Circle of Moms determines, in its sole discretion, to be in violation of the Circle of Moms Terms of Use or the guidelines in these FAQs.

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How do I delete a Child Page?

Go to the Child Page you wish to delete and click on the "Edit Details" link located on the left column. Scroll to the very bottom of the page and click "Delete Profile." If you cannot locate the "Edit Details" link, please contact Circle of Moms customer support for help.

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How do I list my child's father as Dad on my Child Page?

Go to your Child Page and scroll down to the Child's Family (where you are listed as Mom). Click on the "Add Father" link and select his profile via Facebook or invite via email. Once dad confirms, he will be listed as dad on the Child Page. Please note that you must send an invitation for each Child Page and you must grant permission for dad to edit the Child Page.

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I am a Dad and would like to be listed on my child's Child Page. How do I do that?

Contact the child's mom so that she can invite you to be a Fan of the Child Page and list you as dad. Your child's mom will need to send you an invitation through Facebook or email and you will need to confirm in order to be listed on the Child Page. Mom will also need to grant you permission to be able to make edits to the Child Page.

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How do I list my child's grandparents on the Child Page?

Go to your Child Page and scroll down to the Child's Family (where you are listed as Mom). Click on the "Add Grandmother" or "Add Grandfather" links and select the profile via Facebook or invite via email. Once they confirm the invitation, they will be listed as Grandmother or Grandfather on the Child Page. Please note that you must send an invitation for each Child Page and there are currently only enough spaces for 2 grandmothers and 2 grandfathers.

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How do I create a community?

We're excited you want to create a community! To create a community, go to "My Communities" on your top menu and click on "Join Communities." Click on the "Create a New Community" button on the bottom of the page. Please keep in mind that there are already thousands of communities on Circle of Moms and it is a good idea to do some thorough searching and browsing of existing communities before creating your own to avoid duplication.

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How do I leave a community?

Click "My Communities" on the top menu, click on the "Member" tab, scroll down to the community you wish to leave and click "Leave this group" or "Leave this community."

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How do I add moderators to a community I am an admin for?

Find the mom you want to add and click on her profile picture or name to get to her profile page. On her profile page, click "Administrator Options" at the top of the page, and select "Moderator" under the community you wish to make her a moderator. Please note that the mom must first join the community before you can select her as a moderator.

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I no longer wish to be a moderator or an administrator of my community. How do I leave?

If you no longer want to moderate a community, please contact the community's administrator so she can remove you. If you no longer want to administer your community and there are others in your community who may want to take over, please pass the baton on to one of them. There's a link that will allow you to do so in your admin menu of your community page.

If you are unable to find a mom to take over your community, please contact our Community Management Team for assistance.

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How do I view all of the questions I have posted to my communities?

You may view all of your recent community conversations and posts by clicking here. Your Recent Activity on your Circle of Moms profile also shows the most recent questions and responses you have posted on your communities and the links to the original conversations.

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I recently posted a question / started a conversation. How do I close the conversation so that moms can no longer respond to it?

At the top of your original post, click on "Admin Options." Click the "Close this conversation" link to close it for further comments and responses.

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I made a post to a conversation and now I get notified when others post to the same conversation. How do I turn these notifications off?

  • If you are the original author of the question, click on "Admin Options" and click "Un-Subscribe."
  • Click on "My Communities" on the top menu, scroll down to the community you wish to leave and click "Leave this community" or "Leave this group."
  • Go to your moms settings and scroll down to "Your Subscriptions." Click on "Detail Options" and click "Un-subscribe" to any of your communities you wish to unsubscribe notifications to. You may also select "Block all subscription notifications" to remove all notifications.

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I am having issues with another mom in a community. Who do I contact to report this person?

Please contact our Community Management Team immediately. We highly recommend no longer engaging with the mom you are having issues with on the public community forums or through private messages. You can block the mom at any time by going to her profile and click "Block this user" and updating your privacy settings.

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I signed up to Circle of Moms through my Facebook profile. How do I access Circle of Moms?

Log in to your Facebook profile. Open a new window or tab in your web browser and go to www.circleofmoms.com. Click on the "Sign In to Circle of Moms" button to enter the site.

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I signed up to Circle of Moms through the Circle of Moms website and would now like to access my profile through Facebook. How do I merge my profiles?

This is currently a feature we are working on. We thank you for your patience as we continue to improve the site.

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I no longer wish to access Circle of Moms through Facebook. Can I still access Circle of Moms?

Absolutely! You will need to create a "standalone" or non-Facebook login in order to access your Circle of Moms profile without Facebook. To do this:

  1. Login to your Facebook profile.
  2. Open a new window or tab in your web browser and go to www.circleofmoms.com/create_password.php.
  3. Go through the steps of creating a password on Circle of Moms.
  4. Log out of both Facebook and Circle of Moms.
  5. Log back in to www.circleofmoms.com/user_login.php to access your Circle of Moms profile.
  6. To remove Circle of Moms from your Facebook profile, log in to Facebook and go to www.facebook.com/editapps.php.

If you deleted your Facebook profile before you were able to create a "standalone" or non-Facebook login on your Circle of Moms profile, please contact Circle of Moms member support so that we can assist you.

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How do I make the Circle of Moms "Child Page" tab show up on my Facebook profile?

This is no longer a Facebook feature. You can no longer create a Child Page tab on your Facebook profile. Please access Circle of Moms by logging in to your Facebook profile, opening a new tab or window on your web browser and going to www.circleofmoms.com. Click the "Sign in to Circle of Moms" button to log in. You may have to refresh the page if the link does not work for you.

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How do I add a Circle of Moms box to my Facebook profile?

This is no longer a Facebook feature. You can no longer create a Circle of Moms box on your Facebook profile. Please access Circle of Moms by logging in to your Facebook profile, opening a new tab or window on your web browser and going to www.circleofmoms.com. Click the "Sign in to Circle of Moms" button to log in. You may have to refresh the page if the link does not work for you

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I am a member and I no longer wish to receive email digests from Circle of Moms. How do I unsubscribe from the emails?

Go to your mom settings email settings page and scroll down to the bottom of the page. Check the box that is labeled "Unsubscribe From All" and then click the "Save" button. If you continue to receive email digests or are unable to update your settings, please contact Circle of Moms Customer Support.

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I currently receive emails from Circle of Moms and was unable to unsubscribe using the email links provided. How do I unsubscribe from the emails?

Please contact Circle of Moms member support so that we can unsubscribe your email address.

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I no longer wish to be a part of Circle of Moms. How do I deactivate my account?

We value your participation and want to keep you as a member. Please let us know if there is anything we can do to change your mind by emailing us your feedback. If you are receiving too many emails from us, please go to your mom settings and opt out of the digests and subscriptions.

If you still decide to leave, CLICK HERE to deactivate your account.

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I have deactivated my Circle of Moms profile, but would like to reactivate it. How do I reactivate my profile?

If you signed up through Facebook:

  1. Log in to your Facebook profile.
  2. Open a new window or tab in your web browser and go to www.circleofmoms.com
  3. Click on "Sign in to Circle of Moms"
  4. Click on "Reactivate Account"

If you signed up through www.circleofmoms.com:

  1. Go to www.circleofmoms.com/user_login.php
  2. Enter your username and password
  3. Click on "Reactivate Account."

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I forgot my password. How do I retrieve it?

You can retrieve your password by CLICKING HERE and entering your email address. You must enter the email address you signed up with or that is connected with our profile. You will receive an email with your password.

If the email you receive back with your password comes to you blank, you may have signed up initially through Facebook. Log in to your Facebook account, open a new tab or window in your web browser and go to www.circleofmoms.com. Click "Sign in to Circle of Moms." If you continue to have trouble, please contact Circle of Moms member support.

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I have a question that is not listed here. How do I get my question answered?

Please contact Circle of Moms member support and we'd be happy to assist you! Emails are answered Monday-Friday from 9am-5pm PST. Please allow 3-5 business days to receive a response.

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