Barb - posted on 12/23/2011 ( 5 moms have responded )
Best Buy is reportedly filling some holiday shoppers' stockings with lumps of coal as black as the post-Thanksgiving shopping day on which many signed up for deals that the retailer has cancelled.
The big-box electronics retailer has issued an apology for failing to deliver online orders made in November and December, including some Thanksgiving Day and Black Friday deals, in time for holiday gift-giving.
"Due to overwhelming demand of hot product offerings on BestBuy.com during the November and December time period, we have encountered a situation that has affected redemption of some of our customers' online orders," Best Buy said in a statement published this week by the FOX 9 website in Minneapolis. "We are very sorry for the inconvenience this has caused and we have notified the affected customers."
Specifics about which product orders had been cancelled and the number of Best Buy customers who were affected weren't known. But posters on the retailer's holiday forums have identified Sony's PlayStation 3, the Fujifilm AX-350 camera, and assorted laptops as items that they ordered only to have Best Buy cancel those orders in recent days.
One disgruntled Best Buy customer from Connecticut told The Street about his travails.
"We had ordered and [received confirmation] for a Holiday Bundle from Best Buy's Web site. We received a confirmation on the purchase and an expected shipping date," Scott Mitchell told the site this week. "On Thursday of this past week we received an email informing us that the order was being canceled."
This email from a Best Buy representative, along with an offer for a gift card, came after Mitchell said he had made "several attempts" to contact the retailer's customer service department:
I realize the cancellation of your order was absolutely untimely and I can understand why you would be upset ... Upon pulling up your records here it is evident that you have been an exceptional customer of ours over the years and we truly do appreciate that. Although we value every customer and will go to great lengths to gain and retain their business, your level [of] loyalty does earn special consideration when unfortunate circumstances such as these arise.
Best Buy's online-only deals on Thanksgiving Day (Nov. 24) included a 55-inch Samsung 1080p HDTV priced at $1,000, a $99 discount, a 15.6-inch Lenovo laptop priced at $179.99, down from $999.99, and a 17.3-inch Toshiba laptop priced at $349.99, also down from $999.99.
The retailer's in-store "doorbuster" deals on Nov. 25 included a 42-inch Sharp 1080 LCD HDTV normally priced at $499.99 for just $199.99, a 15.6-inch Samsung laptop available for $299.99, down from $999.99, a 10.1-inch Asus Eee Pad Transformer tablet down from $399.99 to just $249.99, and a $40 savings on a Toshiba Smart Blu-ray player that was specially priced at $39.99 for Black Friday.
So what this says to me is, "Sorry, we realized the economy isn't as bad as predicted and we can make more money than we thought"
Did you buy anything from Best Buy? Would this make you think twice about ordering online from them or shopping with them altogether?
I know me and my grudges, i'd boycott them for life.