tipping valco matrix pram with toddler seat attached, has anyone else experienced this?

Vegemite - posted on 01/28/2010 ( 4 moms have responded )

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Hi I'm having trouble with a valco matrix pram i bought. When the toddler seat is attached and my 2yr old sits in it, it will tip over if he even moves a little bit.

Previously i returned it to where it was bought, they phoned the supplier who gave some instructions that would stop it from tipping, none of which worked. They then went on to say that's how the pram is and it's my responsibility to have one hand on it at all times. So it's been sitting in my roof space for 6mths.

Today i got sick of it sitting there and decided to phone valco myself, i got the same response and was told I had to have one on the pram even when taking things off shop shelves, putting kids in and out of the car and eating- impossible.

Eventually i told them if they wont resolve the problem i could find someone else who would, like fair trading or a local current affairs show. So the promptly suggested that I should take it to the store it was bought at and get them to contact the people I spoke to and send it to valco for further inspection.

I would love to hear from anyone else who has had this problem with the matrix toddler seat or any other valco pram with toddler seat attached.

Thank you ladies

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4 Comments

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User - posted on 02/07/2012

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we have had the same problem we managed to get a refund but only after threating legal action our email victoriajulian2002@yahoo.com.uk we are currently in Brisbane !

Erin - posted on 03/01/2011

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I haven't tried there double prams but i do have a stroller of theres in whick i brought after my phill and teds pram died on me right after having my 3rd child i phone the head office and told them i wanted a full refune within the next couple of weeks or i will take it further as you dont spend anywhere from $500 - $600 on a pram to have it last only a yr best of luck and dont let the get away with a poorly made pram

User - posted on 02/24/2011

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Hi I was just wondering how you got on with all of this as I was going to try and sell my Valco runabout to buy a Valco matrix for my 3rd baby, and the main reason I wanted to upgrade was for the reclining toddler.

Tabitha - posted on 01/28/2010

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I haven't tried it! But I would suggest that you phone them back and request a complete refund and then they can have it to inspect all they want. I would also find out how to report it to whoever it is that does the recalls so that they can investigate and decide if it is a problem that needs to be addressed across the board. That is scary. I mean what if you thought you had good control and the kids tipped out and hit their heads on the concrete floor. Wow! Those manufactures have some nerve. I thought the point of having the stroller was that your kids could be seated and safe while you shop easily! Good Luck hun!

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