anyone had an Acer Iconia ?

Rhonda - posted on 05/05/2012 ( 3 moms have responded )

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We do. After 3 months the Start button stopped turning the unit on. We had to press and hold the button to get it to boot up. Eventually it stopped and we sent it in for repair. The company REFUSES to service the product because WE BROKE IT! Are you kidding me? A defective start button is our fault? Anyway, I STRONGLY RECOMMEND you buy something other than an Acer product. Bad customer service!

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Katherine - posted on 05/06/2012

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That sucks! I would ask to speak to a higher up.







ETA: I'm really good with getting what I want when things like that happen. Tell them how dare they blame you! You have a warranty and you want it honored. Argue and argue with them for however long it takes. I swear they'll give in.

Rhonda - posted on 05/06/2012

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Nice!!! Never tho't of THAT! Thanks for posting! I just wanted to do an alert about a company who refuses to practice service and honoring their warranty.

Katherine - posted on 05/06/2012

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Never heard of it. I actually thought it was a medical condition LOL!

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