Cat - posted on 04/17/2012 ( 1 mom has responded )
AVOID RUSSELL AND BROMLEY
I just wanted to let you know what happened on a recent shopping trip, so you can be warned against Russell and Bromley...
My daughter was being measured and trying on some prewalkers and she tripped. Unfortunately she fell into an exposed metal chair leg and hurt her head...immediately a huge lump came up and she was SCREAMING. At the time we had both the store supervisor and a sales assisstant with us who both saw what happened. The supervisor then walked away and while myself and my husband tried to comfort my daughter while checking her head, the sales assistant wrestled with her kicking legs to get the shoes off her feet. NO HELP WAS GIVEN AT ANY POINT and I ran out to get ice and help elsewhere.
I wrote to the headoffice as I believe that the staff working in a CHILDREN'S shoe shop should at very least have basic first aid or enough compassion not to be taking shoes off a screaming child while she is hurt. I had NO RESPONSE, so 3 working days later I called the head office and I was told they were looking into it and would get back to me.
A few days later, still having heard nothing, I contacted Barnet Environmental Health who went to look into it for me. They spoke to the store manager (who wasnt there on the day my daughter hurt herself) and checked they have an accident book...which they do (although no record of my daughter's injury), the manager said no member of staff was aware of any accident. I asked Barnet Environmental Health to ask for the CCTV as this would prove that 2 members of staff were aware of the accident and one member of staff wrestled with my daughters feet to get the shoes off while she was screaming. I also asked Russell and Bromley for the CCTV footage myself. What did I get? NOTHING...Barnet have said that as no member of staff knew about it and as the shop does have an accident book there is nothing more to do. Oh, and I still havent heard back from Russell and Bromley.
WARNING DO NOT GO TO RUSSELL AND BROMLEY
I found this on another mums site and thought rather interesting and worring.