Danielle - posted on 08/09/2011 ( 7 moms have responded )
I run a small private dayhome, and am having some issues communicating with one of the child's parents.
I am just wondering to those who run dayhomes; how do you ensure open communications? Do you have contracts that each parent must sign so that everyone knows what to expect? ex) payments times, cancelations,ect.
The issues I am having with these particular clients is that they are never here when they say they will, are usually late either with drop-off or pick-up, they are usually late, or forget the payments (and then never give me a direct day or time to expect it), and have abused my time by giving me short notice cancelations.
What would you do? What should I do?
I have another child in my care at the moment so I could cancel our business and still have the security of that income.. but I am conflicted. I have never discontinued my services with someone before. How do I make them understand that I am here to do a job, and that they are disrespecting my time, without burning bridges.
They still owe me 30 from the last two weeks (they wanted to roll 75 of what they owed me to the next pay and I told them I needed all of it... and then they short changed me 30 which I now have no choice but to add to the next pay). I am just tired of being flexible with them. I am here to do business.
What do I do?