Having issues with my account, Please help?

Kelsey - posted on 03/28/2013 ( 7 moms have responded )

194

0

55

I was on this site about an hour ago and now I can't log on to CoM with my normal account. Is something up? Did I get in trouble or something to get kicked off the site? Because I tried logging back in with my email and my usual password and I couldn't log in. I had though I used the wrong password and tried my other usual one, but no such luck. Finally I had a "Forgot my Password" email sent to me and when I tried resetting it with my email; it wouldn't even recognize me. I had to log in through my facebook account; which I didn't want to do. I really like this site and it's my only outlet to chat/help/receive help from other moms.

7 Comments

View replies by

Community - posted on 04/01/2013

1,696

2

612

Hi Kelsey,



Is the problem still persisting? Can you please email me at community_management@circleofmoms.com so I can further help you troubleshoot this issue?



Thanks,

Sascha

Community Manager

Jodi - posted on 03/29/2013

3,522

36

3906

Okay Kelsey, I have brought this conversation to the attention of Community Management. As it is the Easter Long weekend, I am not sure when it will be attended to, but I encourage you to keep persevering and hopefully you will have a resolution soon.

Jodi
WTCoM Moderator

Kelsey - posted on 03/29/2013

194

0

55

I just tried to log in again with my old account. Then it took me like five tries to get onto CoM with my facebook account.

Jodi - posted on 03/28/2013

3,522

36

3906

Let me know if you are still having issues tomorrow, and I will refer it to Community Management to look into.

Kelsey - posted on 03/28/2013

194

0

55

Okay, thank you Jodi. I'm glad to see that I'm not the only one fighting with this.

Jodi - posted on 03/28/2013

3,522

36

3906

Kelsey, I had issues too. I usually log in through my FB account and it wouldn't let me. I think the developers have been making changes and it is a bit glitchy. I finally managed to get in, but it wasn't easy. I haven't seen any reason why you would be booted off. Generally, unless someone is obviously trolling, or spamming all over the place, people get a warning if they have done something they shouldn't have. I would say it is just the glitch.

Join Circle of Moms

Sign up for Circle of Moms and be a part of this community! Membership is just one click away.

Join Circle of Moms