WHAT HAPPEN!!!

Natasha - posted on 04/09/2013 ( 11 moms have responded )

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I thought this was a safe place to keep all my memories of my children and its all gone. :'( I been using this site for about 4yrs. I am really upset. If this can not be fixed I will be leaving this site and no longer recommend it to other mommies.

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♫ Shawnn ♪♫♫ - posted on 04/10/2013

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Natasha, I'm sorry if you've lost things, but you really shouldn't be using an internet site as your "safe" place to keep memories/photos, etc.

Get yourself an external backup. That way, anything that you post can be easily retrieved from a true safe place. To blame a website for not saving your stuff is not practical. It actually reminds me of when my kids blame the bus driver for not having their homework...It's not the bus driver's responsibility.

It's not the internet's responsibility to keep things that you upload "safe"...

But it is frustrating to have everything disappear

Liz - posted on 04/11/2013

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I do hope sincerely that the admins can help you, Natasha, but really you shouldn't get upset at the site for the fact that this happened. This happens on the internet. It's not necessarily anybody's fault and it is a known risk, which is why people are telling you to back up your information.

Jodi - posted on 04/11/2013

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Natasha, my contact in Community Management is away at the moment and will be back early next week. I have made sure that it will come to his attention as soon as he returns. No-one here can tell you why it has happened. Personally, I don't keep information about my children here (or anywhere online for that matter), so I can't tell you if it has happened to other mums. I do have a profile for each of my kids, and those profiles are still there, but I don't store information about them here. I would never consider the internet that safe or reliable.

~♥Little Miss - posted on 04/10/2013

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CoM has recently merged with "pop sugar". There have been many glitches and issues that need to be tweaked still. I am sure if it happened to you, it has unfortunately happened to others. Hopefully CMT can rectify this for you in a timely fashion. Sorry this happened to you.

Jodi - posted on 04/10/2013

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Natasha, I am not sure what you are talking about, but I will bring this to the attention of Community Management for you.

Jodi
WtCoM Moderator

This conversation has been closed to further comments

11 Comments

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Michelle - posted on 04/11/2013

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There are some strange things happening though. I just checked my profile and there is a child added that isn't mine and my daughter isn't there. This child has a different name and dirthdate to my daughter that is supposed to be there.

I will also make sure the CMT know about this.

Jodi - posted on 04/11/2013

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And you can see your previous conversation posts by going to your profile and then clicking on the My Conversations link.

Natasha - posted on 04/11/2013

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Alright I don't know why I am not getting an answer but I am very upset with site right now. Its been over 3days and still no one has gotten back to me. Can anyone tell me why everything on my children pages have been deleted? Is this just a glitch? Is there a way to get the post that I have previously posted even though they are not showing up? Is this happening to other moms too?

Natasha - posted on 04/10/2013

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Jodi - thank you. I messaged them though the contact us link but have not heard back yet :(

Natasha - posted on 04/10/2013

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All I can say is I am very disappointed in this site :( I never thought this would happen. I have some things backed up. I just want answers. What happen? Why? Is it just me? Is there others that had lost all their memories on their children sites?

Liz - posted on 04/10/2013

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Natasha, I'm sure that the site admins can look at the problem and possibly help you.

That said, if you want a 'safe' place, then you need to back up all of your information somewhere not on your computer and not on the internet. Neither your computer nor an internet site can be considered a 'safe' place. Either are subject to breakdown of hardware leading to unintentional loss of data; that's just the nature of the beast. Also, any web site out there can have glitches from time to time without being a bad site per se.

I keep my most cherished information backed up on USB 'memory sticks'. If you have a large amount, external drive media can be plugged in to your PC, usually by USB cable, There is a lot out there that is available. I hope this helps.

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