S - posted on 05/19/2010 ( 10 moms have responded )
I know this isn't directly mommy related but it does affect my daughter.
A month ago I reported a leak in my daughter's closet. The apartment complex sent out maintenance and he just looked at it and said it was a leak from upstairs "duh". He went up stairts did something and then came back and said it was fixed. Yesterday I heard a dripping in her room and discovered a MASSIVE water spot in the ceiling and down the walls of the closet. All of my daughters clothes are wet, boxes are soaked thru (we're talking wedding stuff, books, a brand new high chair) etc. Another contractor came out and said he needed to put down something to prevent mold and that the carpet would have to be replaced. I am FURIOUS!!! Yes, clothes can be washed but I refuse to use other equipment that's never even been opened but it completely soaked thru box and all. I've taken photos to indicate the damage to the best of my abiity, unfortunately I'm running into the issue of the water drying but I can still show the spots where water has been sitting. My husband called the complex and they said they would "call corporate to see IF they could do anything about it". WTF..... my property was damaged and I refuse to pay 500 out of pocket to file a claim thru our renter's insurance. I don't feel we should have to pay anything it is not our error!
Right now the room is unusable because of the smell and chemicals the contractor put down, the leasing office claims it takes 3-5 days to let the drywall dry before anyone can come into fix anything and all the stuff from the closet is all over the room trying to dry. All that means that we are paying for a two bedroom apt and only have use of one room. Plus we can not take our daughter in her own room because of the smell and the potential for mold (she is a micropreemie with a weakened immune system)
How do i file a formal complaint? Is there somewhere I can find a formal complaint letter to send to BOTH the complex and its corporate office.
How do i recoup the deductible if i am forced to file a claim thru my renter's insurance?
Exactly how long should I wait for something like this to be resolved.