Im a Childcare provider and have a couple questions for moms who have their kids in daycare.

Juliana - posted on 04/15/2011 ( 28 moms have responded )

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Im a child care provider and Im having problems with a couple of my daycare moms. I have 24/7 childcare available and I have a few moms who seem to think that they can show up whenever they want, even if they arent scheduled. They tend to bring their kids before they are scheduled and are always late picking up their kids. I have talked to them and then they are good for a couple weeks and then they start being later and later. How do I get them to understand that I am here to provide a service and Im not here to give them free time for them to have a break for their children?

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Corina - posted on 04/26/2011

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I would write them a letter of contract stating the hours they are allowed to have their child at your daycare. If their children are not picked up on time there will be a charge of a dollar a minute. It worked for a daycare lady I use to know. If it happen more than three times she would dropp their children out of the daycare.

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Audra - posted on 05/28/2013

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I'm having a similar problem to your. I close at 5:30 but my parents pick up pass closing time and get upset when they have to pay a late charge. I had one to put in her two week notice because they had to pay a late charge and I know that if I was a center these parents would be on time but because its a In home daycare they feel they can do what they want.

Melissa - posted on 04/26/2011

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Tell them that there is an early drop off and late pick up fee. The day care I used to work for charged $10 a MINUTE!! People made sure they picked their kids up on time! I suppose having a 24/7 childcare service could allow someone to assume that your time is available to them, without giving consideration to the fact that you still need to keep a schedule! I think if you tack on early and late fee's, that may nip it in the bud. Maybe even tell them that if they give you 24 hours notice on the time change that the fee could be lessened or waived completely? Give them incentive to be a bit more thoughtful and considerate!

Paula - posted on 04/26/2011

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I don't know.. just tell them that you close at a specific time.. after that you will charge them the hourly rate plus time and a half with a minimun of 1 hour if she is more than 15 minutes late and without warning.. I don't think that's nice you have your life too

Buffi-Lynn - posted on 04/26/2011

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let them know there are fees incurred for lateness and early care even though you are 24/7 you need to make sure the kids that are not scheduled are provided equally for. i'm sure this will help. i know with my children's provider since she is 24/7 as well, it was set up that if care was needed on nonscheduled times that i provide the additional food and if i was more than 15 mins later than the 30 min grace period i had a 15 dollar fee now i have four kids and 60 additional just did not work for me. this plan works for me

Cindi - posted on 04/25/2011

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Charge them for picking them up late. That is what they do at my grand kids daycare. It works.

Veronique - posted on 04/25/2011

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I would say to charge then after a certain time. See my daycare she closes at 5:30pm and if you are late she charges 10$ for every 5 min. If you start saying that to them you'll be sure they'll never be late again.

Sylvia - posted on 04/25/2011

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OMG that's incredibly inconsiderate! I've had a child in some form of daycare since I went back to work in 2003, and I promise you it would never have occurred to me (or any of the other WOH parents I know) to just show up and drop off my kid when she wasn't scheduled to be at daycare. Yikes!

I gather your situation is quite different from the daycares I've used -- they both have set hours that they are open (and hefty late fees), whereas you're offering 24/7 care, which must make it a lot harder to say "No, you can't leave your child here right now". But I think that really is what you have to do. It's for their own good: you can't take proper care of their kids if you've got more than you can cope with, and if the regulatory authority, whatever it is where you are, shows up for an inspection and you've got more kids than you're licensed for, you'll be shut down and those parents will have *no childcare at all*. What if you didn't have enough food for their kids because you were expecting 3 kids that day and got 6?

If it's just a few parents doing this, can you not give them written notice that if it happens again they're fired? They're taking advantage of you because (a) the penalties you're imposing don't seem serious enough to them to deter the poor behaviour (they find the benefits outweigh the penalties) and (b) they're getting away with it -- yes, you've spoken to them and you've instituted penalties, and that's good, but they know if they put up with the lectures and pay the extra fees, you'll take their kids -- and that's what you have to stop doing. If necessary, tell them you've been spoken to by the regulatory agency and are therefore not able to accept unscheduled drop-offs anymore -- that way it's someone else's fault ;)

Erin - posted on 04/24/2011

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You should have a contract... and then make them sign it. If they don't stick to it, I wouldn't take care of their kids anymore.

Valerie - posted on 04/24/2011

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you need to set clear written boundaries...and the consequences for failing to follow

MeMe - posted on 04/22/2011

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Time to add fees n refuse childcare they MUST understand you running a BUSINESS...I know u may HATE for some of the children but if you allow they will keep doing it.....FEE TIME

Pratishtha - posted on 04/21/2011

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I suggest you to tell them calmly no issues you may leave your child when ever you want but the charges will be different for each extra hour

Renee - posted on 04/21/2011

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Do you charge late fees, usually after you have exhausted all the things that you can do, then you have to step it up a notch and start charging them a late fee. I am a daycare provider as well, and I really do know what you mean. If you want to reach me for any help you can email me directly... w8tn2xhail@msn.com.

Dionne - posted on 04/20/2011

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I would not let them drop off their kids if they are not scheduled. Remind them of the rules and tell them they will have to make other arrangements.

Dionne - posted on 04/20/2011

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My son is in after school child care with the YMCA and they charge $1 per minute if you pick up your child after 6pm. I would charge late fees even if you have childcare 24/7. If they say they are going to pick up their kids at a certain time then I would expect them at that time. Parents with the Y and the Childcare Enrichment Program have to give at least a 2 business day notice before their child is allowed to start. You must be firm and there must be consequences for their behavior. Also you might let them know that if they do not show up to pick up their kids within 30 - 60 minutes from the time they stated they would pick them up (have it in writing), then you reserve the right to call social services. If you continue to let them get away with it then they will continue to walk all over you because you allow it.

Emily - posted on 04/20/2011

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Iam a childcare provider and never had to deal with that. I make it clear as to my hours and late policy. parents also have to fill out the Department of education enrollment form and my contract that states hours the child will be in care and days. I also let them know that the pick up times and drop off is very important because I can only have so many children in my care at a time and I fill the slots with other children. As to them dropping off when they are not scheduled for the day. I would tell them That I dont have the space that day. I also charge a late fee of $5 for every 5 minutes they are late and need a phone call if they are going to be late. My parents all know I have an 8 year old child that I need to get to activities I therefor I am only open till 4:30.. Make sure you put everyting in writing. Hope this helps. If you look on the department of Education website they have a handbook you can download with policies and procedures you should have in writting. if they parents can follow your policies I would terminate there child care

Joan - posted on 04/19/2011

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I have a 3 year old and he has been in 3 different daycares because we moved. I can not believe that parents would take advantage of you like that. At our current provider there is a high rate charged for each minute that we are late then I believe if a parent does not show up within 1 hour then Child Protective Services is called. Regarding bringing kids at unsceduled times that is ludicrous and i would let the parents know you can not jeorpardize your license (by not complying with your ratio) and like others have stated give them (in writing) your specific expectations and then if they do not comply then terminate services. I work in a hospital setting so I know that at times things can get difficult but i would expect people should know their schedule in advance and I would hope their employer would be understanding of the need for parents to know in order to have time to arrange daycare schedules. Good luck!

Doncella - posted on 04/19/2011

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I work at a childcare center and as the person who enrolls the family we work out a schedule at intake. If they r late picking up their kids it is $15 anytime betwen 1-15 mins and $15 between 16-30 mins and so on. I would have 1 more, final conversation with them, letthem know their behavior is unacceptable and that they will no longer be able to randomly drop their children off-u will respectfully turn them away. Creat a schedule they must adhere to an them inform them that if they are late picking up their children one more time (or whatever number u feel is fair) you will have to terminate their services. Unfortunately and fortunately offering a 24 hour daycare service is like a goldmine to some parents that will use it to take advantage. Good luck

Kimberly - posted on 04/18/2011

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My provider charges $1 a minute for each minute we are late. I have only been late once, and it was because of a huge snow storm. She ended up forgiving me the late charge because all the parents were late. Dropping off on random days should probably result in a per minute rate too, and make it clear that you just don't always have the space. I'm betting turning them a way one or two times would probably make the point clear.

Dora - posted on 04/18/2011

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At my son's daycare if you drop your child off before of pick them up after the scheduled time then you have to pay a additional cash fee of $5 per hr that day. Also if they are repeat offenders then she may have to just turn them away. Give them 2wks notice and advise them of the last day their child will be allowed to attend. It's sad to think that there are parents out there who will do that with their kids on a constant basis. If it is because of work then I completely understand but they need to call you immediately and pay you for the extra time. If it's because they need a break then they have issues. Your kids are only little once and the time flies by.

Dawn Cuomo - posted on 04/18/2011

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I am a care provider too and I had the same problem with parents picking up late. I sent an email stating that I will be charging a late fee of a dollar a minute for parents who are late picking up. I would also start making your parents make appointments for thier slots of times when they drop off and also what time they are picking up and they have to adhere to it because you have appointment slots you are making room for other parents to use. Parents can be very disrespectful to professional care providers because they look at us as just babysitters. We are not teenage babsitters and we deserve the same respect as any other professional. I hope it works out for you and take care. I would love to keep in contact with you my web site is dawnsdiscoverytreehouse.net and my email is ddiscoverytreehouse@yahoo.com
DAwn

Lea - posted on 04/18/2011

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I am a child care provider too. Get a contract with their schedule. If they come in early or pick up late they will be charged a $1 a minute. That is the only way they understand that you cannot be taken advantage of. Good luck!

Alison - posted on 04/18/2011

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I don't know where you are based, but in the UK it's compulsory for every child care provider to have a 'failure to collect' policy. This means that you have to lay out the procedures which you will follow if a parent does not turn up on time. In the first instance you have to call them. If you can't contact them you have to call their emergency contacts & if you can't contact anybody then you are required by law to contact social services. For most people the final step wouldn't be until about 2 hours after they were due to collect. I have also included in this policy an extra section covering late collection. I don't charge extra for a one off but if they are late by more than 10 minutes on more than 3 occasions then I start charging £10 for the 1st 15 minutes & £5 per 15 miutes after that. I also have it clearly written that I will terminate the contract if a parent is consistently late. You have to put yourself and your family first - after all, isn't that why you chose a career in day care in the first place?

Sarah - posted on 04/17/2011

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I would say if you are just having these issues with just a couple of parents I would talk with them and let them know that if it continues then you will have to terminate their care. I know this can be a hard thing to do. I do day care myself. I am not open 24/7 and I am pretty understanding if a family is running late, but did have a family that was consistantly late and not just 5 or 10 mins. it would be an hour after I closed. They would also not call to let me know they were running late or to check to make sure I did not have to be somewhere before they could get there. The parents were very nice people and I loved the kids, but this was impacting my family a lot as many times I was having to be late to my kids' events due to them not being on time. I had to terminate care for that family. I did not realize until after I had terminated how stressful them being late or showing up unscheduled was for me.

Nikki - posted on 04/17/2011

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I work in day care we have severe penalty rates for parents who are late. We charge $2.00 per minute, so being an hour or two late doesn't seem too appealing when you are paying so much extra.

I would just flat out turn them away, tell them you will be over your legal ratios and you do not have the space so there is no possible way they can stay for the day.

Ashley - posted on 04/15/2011

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Thats crazy my son is in daycare i would never just drop him off unscheduled or for longer than my work time unless i had a meeting go late and thats once every few months and i always call and ask first. Why are they under the impression that that is ok i would get them to right out there schedule monthly there work days and hours and let them no u expect pick up directly after work. If this dosent work i no day cares that charge 30 if your ten min late and 5 after that.

Juliana - posted on 04/15/2011

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I have raised the rates, I have the overtime fee. Its not working. They show up on days they arent scheduled and with summer coming, they are going to put me over numbers.

Lia - posted on 04/15/2011

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Raise the rates for them and give them a 2 week notice. I was in the same position when I had a licensed day care. They would even sit in their car outside and balance their checkbook before coming in to pickup their children. Charge a large overtime fee as well, put it in writing! Hope this helps!

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