911 refuses to help a mother who's infant is stuck in her car.

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Jess - posted on 07/07/2010

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000 is the landline number, if you call from a mobile you usually need dial 112. But heaps of people don't know that so some phone carries divert 000 to 112 for you.. I believe they do the same if you were to dial 911 or 999 as well. If I hold down the 0 button on my phone it auto dials 000 for me, handy in an emergency, really crap when Im fight with Ava for my mobile. Had a few accidentally calls to 000. We have a very good emergency service here though. They have called me back in the past to check that everything is OK when I have accidentally called them. Such an embarrassing call to get !

Becky - posted on 07/06/2010

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That's awful! Of course they have no right to refuse assistance. And I don't think a language barrier is any excuse either. If the language is a problem, then 911 operators should be required to speak fluent English. The whole 2 language thing in Canada bugs me - French speakers expect the rest of Canada to cater to them, but god forbid they should have any respect for English speakers in Quebec. But that's another topic. :)
I'm glad the child was okay!
And yes, normally they do respond to any call - my oldest son somehow dialed 911 from my parent's place when he was 9 months old, and the cops showed up.

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Danielle - posted on 07/23/2010

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That is outrageous! I guess I'd be smashing my window. Honestly, even if 911 did send help I'd be so scared of that incredible heat wave we had I'd probably smash it out before they even got there.

Tah - posted on 07/11/2010

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where do they get these people. after he finished using the hammer on the window...you know whos next..then if the baby would have died in the meanwhile, the mom would be on trial..smh...

Nikki - posted on 07/09/2010

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In response to this last week another baby was locked in the car and they showed it on the news, cops and fireman responded immediately and unlocked the car for the mom and she had the car running and the air conditioner was on in the car and they arrived within 10 minutes this happened in Toronto, so I think that was on the operators fault for not putting the emergency through

Veronica - posted on 07/09/2010

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cops dont unlock doors anymore -- but for pete sake -- there was a child in there -- it wasn't your classic 'i locked the keys in my care' issue -- there was a child involved ---- idiot people! ugh!!! I would have went with smashing the window out myself!

Andrea - posted on 07/08/2010

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My friend locked her baby in her car in her drive way during the summer with the keys in it and the AC on. She called 911 and with in minutes they had help there actually 6 police officers showed up. Her's was as extreme as this because at least the AC was on. I think there is a lot variable that go in the response you get and how long it takes to for help to arrive. As far a dispatcher turning the lady away when she needed help there is no excuse even if language was the issue. If your in a country that has to difference language they should have someone on the other end of the phone that can speak both.

[deleted account]

No i think thats unacceptable but in those cases i am sure the good honest people in the world will come to help..this happened in my country at the shopping carpark..it was a warm day but in ireland its not crazy hot..the amount of good people who helped was lovely to see.The newborn was fine in the end..a broken window but a safe baby in the end.

I do agree if the dont help and god forbid a child dies,i would not let it go and bring the 911 operater& service to court.



There to help for god sake not turn your call for help away.I also in the first place anyway would of made a complaint for turning the call away and have the operater dealt with.

Caitlin - posted on 07/07/2010

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Jess - I was furious, I don't know who screwed up, all I knew is my daughter was turning into a big red itchy balloon and wheezing, screaming and projectile vomiting across the room.. Thank god we have epi-pens (we have 2, because it took that long the first time, who knows how long it will take if it happens again). I think the problem in our case is they were confused because it was a cell phone call (we don't have a home phone here - it's cheaper to have 2 cells) and got diverted to the wrong dispatch.. It's a screwy system here - thank god nothign happened to my daughter or there would have been hell to pay. I almost didn't believe it took 25 minutes either until I looked back at the call log on my phone to see what time I placed the call.. I almost brushed it off as just feeling like an eternity...

Lady - posted on 07/07/2010

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Is that the emergency number the in Australia Jess 000 - here in the UK it 999 but I think 911 may work as well - I'm not sure but I think I heard that somewhere.

Jess - posted on 07/07/2010

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Thats just not acceptable Caitlin, I would have been furious. When Ava stopped breathing it took 7 minutes for the ambulance to arrive, longest 7 minutes of my life. I have no idea how you lasted 25 minutes. Ava was breathing again but still got 1st priority. For a first world country it leaves you shaking your head !!!

Caitlin - posted on 07/07/2010

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I've had my fair share of bad experiences with 9-1-1 here. When my daughter was 9 months old, she had her third anaphylactic reaction to something and I had to give her her epi-pen, but they didn't bother sending the ambulance with lights and sirens.. it took 25 minutes for them to show up becasue the operator said she was still breathing, so it was okay.. I almost jumped through the phone to ring her neck..

Jess - posted on 07/07/2010

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I hate hearing 911 calls being played on the news or tv show's. It never ceases to amaze me the difference between the call takers there and the call takers here in Australia when we call 000. Huge difference. That just wouldn't happen here in Aus. Kids locked in cars and homes get lights and sirens, police, fire and ambulance if needed. They don't mess around. The call takers are professional, calm and they stay with you on the line until help arrives. They kept me so calm when Ava wasn't breathing they were wonderful.

I think the 911 call centres need a huge shack up and a lot of training for the call takers !

Caitlin - posted on 07/07/2010

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Oh trust me, I know the language barrier doesn't excuse it at all, it pisses me off to no end and I believe action should be taken against the operator. I also feel that operators should be 100% bilingual to assist people.

Nikki - posted on 07/06/2010

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thats insane !!!!!! I live in toronto and the heat has been insane these last past days its 35C and feels like 45C with the humidity , i won't even take my son outside in this weather in fear of heat stroke. Being locked in a car could have killed her child, I would have lost my shit on that operator, then I would have smashed my window and sued them

Erin - posted on 07/06/2010

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@Andrea, usually they will trace the call and the police will come to your house. My niece was around 7 years old and she dialed 911 (of course we didn't know it) and about 5 minutes later the cops were there.

Andrea - posted on 07/06/2010

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That crazy I thought they had to respond in some way to ever call. A few years back I was at my friends house and her daughter got a hold of a cup of coffee with a lid on it. It end up burning her really bad my friend called 911 and it rang and rang I think it was a told of 15 times then called again it ran about 6 times and she gave up. Finally I drove them to the hospital instead of trying again. What really got me is they never called back I was always under the impression if someone calls 911 and you hang up. They have to call the number back.

Charlene - posted on 07/06/2010

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Disgusting!!
That was just pure laziness. There is no WAY they didn't understand 'It's an emergency'. And if they didn't understand, they shouldn't be working as an EMERGENCY dispatch.

Erin - posted on 07/06/2010

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Bullshit! It said that they need to investigate to see if there were communication problems. "It's an emergency".......how does that translate to everyone?? He needs to be fired ASAP! How terrible to be in that situation and be refused help.....AWFUL!

Sharon - posted on 07/06/2010

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Friggen bitch. I hope they fry that operator.

The police didn't refuse. The operator refused.

Caitlin - posted on 07/06/2010

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This happened near here.. I believe part of the problem may be a language issue though, it's happened before around here because ambulance operators are not required to speak english fluently, so sometimes us english speakers get screwed.. If I was the woman, I wouldn't have called 9-1-1 anyways, I would have broken the window right away.. It was 41 degrees C yesterday with humidity (almost 106 for you who only understand F) and that was outside where the air was moving, not inside a car parked in the sun. I understand it wasn't her fault but 200-300 $ to replace a window is certainly better in my mind than waiting around for the police to show up and maybe be able to jimmy the lock.

The operator was suspended as far as i`ve heard pending a review of the case. It really doesn`t surprise me from around here though, knowing that 3-4 months ago a man called 9-1-1 saying hius building was on fire and gav e them the adress in english and the operator didn`t understand fully and sent the firetruck to the wrong adress - the building was a total loss by the time they put 2 and 2 together and realised nothing was on fire where they were..

Rosie - posted on 07/06/2010

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what the hell is wrong with these operators? i've heard of a story where a womans fiance was choking on a piece of steak, and she called 911, they told her to do the heimlich manuever. she didn't know what that was or how to do it, and the guy laughed at her, and told her if she didn't know how to do it that was pretty pathetic. her fiance died. yeah, dumb asses!

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