Haircuts, getting something you didnt ask for.

Carolyn - posted on 03/10/2011 ( 16 moms have responded )

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So i had a great convo starter all typed up and then my net crashed.

Long story short. I decide to splurge and hit up a real salon instead of the discount hair cutting joint. I walk in armed with a picture for visuals, very specific instructions for length and what i need to be able to do with my hair ( just off the shoulders, like touching but not laying on the shoulders, need to be able to ponytail it etc) so essentially a shoulder length hair cut.

She started cutting at the back of my head where i couldnt see, and when i finally could , i was appalled and it was a point of no return.

I now have hair that is a smidge ( like maybe 1/4 inch) longer than my earlobes. not even chin length ffs.

Despite letting her and her colleague who asked know how unhappy and displeased i was, and that this was not even close to what i wanted, i still paid for the stupid haircut not being sure if i have the right to refuse to pay for it.

Its like a restaurant bringing you steak when you ordered chicken and expecting you to pay for the steak and eat it regardlesss.

What would you do, have you done etc, when your hair is massacred by a stylist and you walk out in tears ?

do you pay anyways ? do you refuse to pay ? what is right and wrong here ?

I wanted to jab the stylist in the neck with her scissors. probably the only thing that would have made me feel better after having to pay for the atrocity inflicted upon my gorgeous hair.

16 Comments

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Sharon - posted on 03/11/2011

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Ok - salons are the one place I turn wimpy. Mainly because I'm not fluent in beauty speak. I barely know what highlights are. WTF are foils? Demi permanent? etc.

So I always wonder if maybe I miscommunicated my wants to the salonist. And yet, I know I didn't. I don't like layers. In my ass long hair, they just look fucked up and shaggy. and yet despite telling the bitch with the scissors I didn't want layers, she did it anyway (not recently). I paid for the haircut and paid 10% tip. usually i pay 20 - 25%.

I would call the salon and make arrangements to talk to the owner or manager and lodge a REAL complaint.

At the least - maybe they'll send her back to finish her education or lecture her on following a customers' directions. The hair place I went to closed down shortly after so i felt better.

Carolyn - posted on 03/11/2011

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at this point Jenn, Im tempted to do that as well , because it doesnt seem to matter where i go, it always ends up screwed up anyways so im sure i couldnt do any worse myself LOL

and i mean all i want is a specific length, layers and face framing. its really not that complicated !!!

Jenn - posted on 03/11/2011

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Luckily I don't pay my stylist, even if she does a good job or a crappy job. But that's because I cut my own hair LOL!!

Carolyn - posted on 03/11/2011

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So with a cool head i called and spoke to a manager this morning and requested a refund or atleast credit for styling products. She said it wouldnt be a problem :)



She did say something about if there was a missunderstanding, I told her there was nothing to misunderstand and that i was very specific about length and showed a picture of the type of style i wanted.



She also offered reshaping which i told her any attempts to fix the problem will only make it even shorter. .



So ill be heading in over the weekend to get this sorted !



Thanks for your input, its nice to know i wasn't being unreasonable in thinking i should hve had to pay for the cut.

April - posted on 03/10/2011

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I never really experienced a "scissor-happy" hairstylist at a salon but i remember when i wanted a certain hair cut. I was telling my mum exactly what i wanted to get at a salon. My hair was really long so i was afraid to get a cut but i knew i needed one. My mum convinced me that she could do it. So i let her.



While my mum was in the middle of cutting away (i didn't want to cut off much length i just wanted to shape my hair) my sister gave me an odd look, so i panicked. I asked my mum if she could stop because i wanted to check my hair. When i looked in the mirror, i just started bawling, my hair!!! The top part of my hair was cut almost to the nape of my neck. NOT what i wanted at all. When my mum saw how upset i was, she started to cry. I felt bad but...my hair!! My mum said sorry and we went to a salon the next day to "fix" it.



When the hairstylist saw my hair he was surprised, he tried his best to fix it but the bottom line was i had to get my hair cut short. :( So not a bad salon experience but a traumatic haircut experience. :/ My poor mum, she's vowed never to touch scissors to hair again.

Nikkole - posted on 03/10/2011

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I have never had anyone else besides my mom cut my hair (shes a stylist) i have seen soooo many bad hair cuts from stylist my mom has had a lot actually lol but i would have caused a scene (a bitch fit as my hubby calls it) and refused to pay i would have been a real smart ass too since she was trying to kinda blame you! if you showed her and told her how you wanted it and she did the total opposite 100% her fault!!

Carolyn - posted on 03/10/2011

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she didnt really seem to care, she tried to show me i could put it in a ponytail ( she had like 3 hairs left in her hand and apparently that is a ponytail) and kept saying it was cute.

She actually tried to blame me , saying " i showed you the first cut" i promptly told her she "showed me from the back of my head and i dont have eyes on the back of my head" but it still seemed to be a good length from what i could see when she first cut, it just kept getting shorter and shorter and shorter ! i also asked her " does this look shoulder length to you ?"

I was soooooooo angry, it was passed 8 pm by the time the massacre was over so there were only 2 staff left , a sales person for their products, and the girl who brutalized my head. So instead of blowing a gasket, i stayed calm and thought it best to cool off and get some feedback about appropriate and reasonable expectations in these circumstances, as i have never had this happen before.

Isobel - posted on 03/10/2011

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did she break into a cold sweat half way through? I know when it happened to me I almost threw up



...I had to leave the school and cry in the cafe across the street while somebody "fixed" it which is to say make sure that her now 6-inch-too-short haircut was straight :(

Isobel - posted on 03/10/2011

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you probably got a new hairstylist...they cut it crooked and then kept trying to get it straight making it shorter and shorter...it happens to most stylists at least once.

Most of us are lucky enough to have it happen while we are in hair school, but a lot of stylists do an apprenticeship instead and learn from hairdressers who are often too lazy to do a good job themselves never mind teach somebody else how to.

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I would have gone off. Sorry but I wouldn't have paid for it either unless forced. I would lodge complaints with whomever will listen that runs, owns, or manages that salon and then take it further but making sure all of my friends of family new of the horror I went through so that they know not to go there. I would even make it a point to tell anyone that works there that same thing. They would have made an enemy for life. I have hair down my back and when I go in for a trim I damn well mean a trim and not a butcher.
hmm...sorry but that would piss me off.

Rosie - posted on 03/10/2011

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i've never really had them take off too much so i can't help with that. i'd ask to talk to a manager though.usually they'll just give you a fucking gift card though.
i have gotten the wrong cut before, and not really known it until i get home and try to style it the next day. if i go back within a week they are more than happy to fix it for me no charge. i used go to cost cutters. i have a friend who worked there and then she got her own chair at a salon. she still charges pretty much the same as cost cutters, and she's the only one that hasn't fucked my hair up consistently yet. i love her! :)

Bonnie - posted on 03/10/2011

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Sorry to hear that your real salon experience turned into a massacre. I don't think this has ever happened to me as when I find a good stylist, I stick with the same one. I have heard of this happening to many though. If this ever did happened to me, I would not pay and I would never go back there. You came in with a picture of a specific style and you also mentioned the length you wanted. That is not your fault at all.

To me it is the same thing like when you eat in a restaurant. You receive bad service, you don't tip and then you complain to the manager. Usually in return, you don't have to pay, you get a huge discount, or you get gift cards to come back next time.

Brandi - posted on 03/10/2011

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this happened to me the other day, except I had a chunk missing out of the back of my hair and didn't notice until about 3 days later, so yes I had paid and tipped.

I called and spoke to someone who told me to come in and they would fix it. So, I go in and they had to chop A LOT of hair off in order to get it to look right. So now, I have chin length hair, not even what I wanted. I also tipped the girl who tried to fix it, it wasn't her fault, but I did not get a refund.

I don't understand how it is so hard for someone to cut your hair right... especially when you have a picture, like you and I both did. They really shouldn't be cutting hair if they can't look at a picture and get it done right!

Becky - posted on 03/10/2011

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Sorry! I would probably ask to speak to someone in charge and refuse to pay. I mean, if they cut your hair crooked or dye it the wrong color, you're going to demand they fix it for free, right? So, if they totally did not do what you wanted, I don't think you should have to pay for that.

~♥Little Miss - posted on 03/10/2011

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I probably would have created quite a stink about it. They shouldn't have charged you. Can you call to make a formal complain about the stylist? Maybe they will give you a refund, or a freebee when it grows in?

I am so sorry for your haircut...nothing like not looking how you want. Good thing hair will grow.

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