Pediatric Opthamologist my a$$... LONG rant, sorry!

Brenda - posted on 09/29/2009 ( 6 moms have responded )

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I am SO frustrated and I want a new eye Dr for my kids... What would you do? Here's what happened...
My oldest son has been seeing this Dr since 2006. We have never had any issues, but my oldest son is pretty compliant and easy to deal with. Now my youngest, Jared (5 years) needed his first eye exam, so I made an appointment with this Dr.
Jared is the kind of kid that is SUPER shy, he doesn't take to new people very well and he just has a harder time with things like this. I made the appointment a month ago, explained his personality and the situation and the woman on the phone suggested I bring my oldest in for his exam at the same time so Jared could see what it's all about and watch big brother get it done. So I took both of them in today. My oldest did great, got his eyes checked, dilated, the whole 9 yards. Jared was great with the technician but as soon as the Dr came in, Jared FLIPPED out and refused to cooperate.
Ok, so here's what made me mad. First, my son can't be the first child to have a melt down in his office. He is a pediatric ophthalmologist for gawds sake, you would think he could deal with a crying child. When Jared started to cry, the Dr plugged his ears, got very irritated and said "I can't stand whining!!" Then he picked up a small toy ( A PRINCESS doll) from a drawer and said "Here, you want this?" to my SON... A 5 year old BOY?! Like he wants to play with a freakin pink princess doll?! So that just made him cry harder. My approach when my kids get like this is to just be VERY calm, talk to them in a low voice so they have to quiet down in order to hear me and just try to remain calm. The Dr and his asst COMPLETELY blew it. TOTALLY BLEW IT. They kept saying "SHHH, there is NO reason for you to be crying, now stop that!"
UM... WTF?!
Finally, I lost it. I said "With all due respect, I am his mother and I will handle this..." then I turned so I was in Jared's face and proceeded to calm him down. The Dr stomped out of the room and came back with a motorcycle toy. He said "Here Jared, I brought you this um, whatever this is..." and my older son said "A motorcycle." and the Dr said "Yes, a motorbike toy. You want this?" and Jared said "No." and the Dr... NO EXAGGERATION HERE... THREW the toy at him, got up and left the room without a word!!! He was sitting about 4 feet in front of him, threw the freakin toy at him, hit him in the shoulder and left. I was MORTIFIED. A GROWN MAN... SUPPOSEDLY A PEDIATRIC DR!!! OMFG. I was just in shock that a grown man would act that way!!! So Jared really lost it then, complete melt down mode and I knew it was all over. The Dr came back in and I said "This is ridiculous! Because of your reaction, there is little to no chance he will cooperate with you now. We're done." and the Dr said, "Maybe if you bring him back in 2 months..." and I said "Did you hear me? There is no way my son will trust you at this point."
Then my oldest asked "Dr, can I get a toy from the treasure chest?" and the Dr said "Yes my friend you can, you did very well. Jared may not choose a toy though."
OH. MY. FREAKIN. WORD. I just can not get over that a GROWN MAN, let alone a PEDIATRIC DR was SO unreasonable and imo, CRUEL to a scared child!!!
I am still SO upset over this... so frustrated. I am sorry this is so long.
Your thoughts???

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6 Comments

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Sara - posted on 09/30/2009

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Get a new doctor. I work with a Pediatric Optometrist and we have had kids have melt downs...it's not professional to act the way he did. Get a new doc and write him a letter explaining exactly why you are not using him anymore.

~Jennifer - posted on 09/29/2009

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I'd be furious



..........that doctor would have to fart to give his next patient that motorcycle.

Ez - posted on 09/29/2009

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You need to make a formal complaint to the medical board. I'm a medical receptionist and I can tell you that patients complain for much less. If a doctor chooses a paediatric specialty there are certain expectations and responsibilities that come with that - mainly that they can deal with children.
Document everything that happened while you still remember clearly, make the complaint and apply to have your boys' medical records transferred to another doctor.

Sharon - posted on 09/29/2009

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What about some chamomile tea with creamer? Creamer makes sweeter and palatable, if you ask me! I've never tried it on my kids, I have used it on my dogs, lol.

Brenda - posted on 09/29/2009

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He is not older. He is Asian and by his thick accent, it's safe to assume he was not raised here. I know he probably has different ideas on how to deal with children due to his upbringing, but WHY IN THE HELL would you go into pediatric medicine if you can't deal with crying children and you literally PLUG your ears when a child cries???? I was just SO shocked by that reaction alone. I have never seen anyone do that before.

The Dr's tantrum was just as bad, if not worse than my 5 year olds.

Thanks for the confirmation, I really think getting a new eye dr is our best course of action at this point.

The technician did find that Jared will need glasses but of course we were not able to complete the exam today so I need to get this taken care of and find someone he will be comfortable with.

*sigh* Just trying to wind down now.



P.S. I am sorry you are sick... stomach flu?

Sharon - posted on 09/29/2009

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oh ew I want to vomit - its probably me being sick though.



I would have been pissed. is this guy super old? File a complaint with your health plan, file a complaint with the medical association, file a complaint with the BBB, if he is part of a larger health care center - file a complaint with them, mention becuase of the doctor throwing a fit and being disrespectful to your small son - he is now reluctant to see another doctor.



Call his office and chew him out - in person - don't leave a message, suggest (among other things) he take the pediatric part off his title.



You are right to be pissed. I would back you 100%.

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