What would you do?

Tara - posted on 11/03/2010 ( 22 moms have responded )

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So... we stopped at Pizza Pizza tonight, upon arriving home, I started eating a slice and bit into something really hard that chipped my tooth. So I spit out the mouthful of pizza, fished around with my fingers and turn up a chip of what looks like plastic or melamine about the size of a flat pea with sharp jagged sides. It was stuck in the dough itself, baked right into the crust.
So would you complain to the franchise head office, the local store where I got the pizza or do nothing at all?
I'm not impressed with the chipped molar, but my insurance will cover it, I wonder though if I could in fact get the franchise head office to pay for it if I needed/wanted them to.
Thoughts?

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22 Comments

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Laurie - posted on 11/05/2010

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You can absolutely sue them for the dental charges. This same thing happened to a close family member at a different restaurant. You might be surprise what they will offer, as it may result in even more serious consequences.

Chrystal - posted on 11/05/2010

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Also I forgot to add that not to long ago, my sister and law was visiting. And she took me to get a pedicure which was so awesome of her! And my two big toes ended up having a huge infection on them. Which was totally gross and painful. Well I started using neosporin to see if it would go away, In the meantime, I went back to this nail place and politely explained the situation, and they were so nice. They said they were so sorry for what had happened and the best thing I could do was to put neosporin on it and eventually the infection would go away. And they gave me a free eyebrow wax. That was very nice of them. They didn't have to do that. But what I'm trying to say is that being nice about something other than going in and attacking is always the best way to go. I'm sure they didn't give me a toe infection on purpose. And my sister in laws didn't get infected. So it was an accident and ufortunately it happened to me. Anyways always just remember treat others as you would want to be treated.

Chrystal - posted on 11/05/2010

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I would call the store and ask to speak to a manager. Politely explain the situation, and see what they say. I mean accidents to happen and I doubt they would put something in the food on purpose. But if you call up there with an attitude, you are more likely not getting anything out of it. But if you politely explain the situation to the manager, he/she might be able to work with you on maybe getting you free pizza or even help paying for the chipped tooth.

[deleted account]

Good luck! Can't wait to hear what they have to say.

I meant to ask you - you're in Canada, right? Is the actually name of the franchise Pizza Pizza? I've never heard of it in BC.

Tara - posted on 11/04/2010

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I sent an email to their head office, I didn't attach any photos, I simply stated what had happened and asked what I could expect them to do about this situation.
I have always believed it pays to complain. But only when you have a legitimate complaint. Such as this. So we'll see how it turns out.

[deleted account]

I agree with you, Mary - I don't think she's going to be compensated with anything other than pizzas.

Mary - posted on 11/04/2010

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Oh, I'd definitely bring it to their attention, I just wouldn't expect much in the way of satisfaction (unless you like living on the wild side, and find a coupon for a free pizza appealing!).

[deleted account]

I would definitely complain. There's damage to you and that's very dangerous because someone's either not paying attention or someone did it on purpose! The company's attention should be brought to that and you should get compensation (although I think generally since your insurance covers it the insurance company gets compensated--or that's how I understood it from my tort law class)

[deleted account]

That would be my guess also, Mary, but like I said before, there's no harm in telling them so they can figure out where it came from and the next person doesn't end up dead because of it.

Mary - posted on 11/04/2010

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I asked my husband about this; his first "real" job out of college was managing at Pizza Hut. It's been almost 20 years since he worked there, but he seemed to think it unlikely that they would accept responsibility/liability for the tooth. He said they would most likely refer you to their customer service/corporate offices. The local store isn't empowered to really respond to this type of issue. Even so, he seems to think they won't do much more than offer you so free pizzas. Part of the problem is that it was carry-out. He thinks they will weasle out of culpability by claiming that you have no concrete "proof" that this actually came from their pizza other than the say-so of yourself and your family. The incident did not take place in their establishment. Admitting liability would set a precedent that could open the floodgates for a million other claims, some legitimate, and some bogus, which is why he thinks they'll probably give you the run-around.

Which, in my opinion, sucks.

[deleted account]

Had this happen, a small chunk of bone in a meat free rice dish,i nearly choked and broke a tooth at the same time..lol.. when the lady over the phone wasnt very helpful, i took a trip back and asked to speak to the manger.She couldn't apologize enough.It happened again a few mths later but this mouth full of food was going into my daughter's mouth.It was a big piece of hard plastic i spotted thankfully.She could of choked.I went mad.I shamed them.I wasnt aggressive but very assertive in a respectful manner.I dont go there anymore but i told them if it happened again i would have to bring it to the attention of the health and safety food inspector's, by right i should of done it the first time but gave you a chance for the way you dealt with it.& her face dropped.I heard from others not only dont the find anything in there food anymore, the food as even improved lol.Yes you could have them pay for it but i am thinking its not something many will do easily.

Stifler's - posted on 11/03/2010

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They should pay for it! I'd take it to the store and demand a complaint form.

Bonnie - posted on 11/03/2010

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I would complain if I were. It's not as if this was an accident that you caused and is your fault. You had no idea that was in the dough.

Hannah - posted on 11/03/2010

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Find out when the manager of the location where you got the pizza from is in, go in and talk to him/her and explain what happened with the peice of plastic. And if that doesnt work, take it up a notch and contact head office. And take a picture of the plastic. Remember to record all documentation such as time, day, location ordered from as well as when you spoke with the manager. And only speak with the manager...that way there are less people to go through....Hope this helps and good luck if you do decide to go through with it!

Sharon - posted on 11/03/2010

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I would. Although my own restaurant vs. Bad experience has been less than satisfying

[deleted account]

Ummm, ya I would! Complain. I'm not one for making stuff up to get a free buck/pizza/meal at McDonalds BUT this is legitimate and if nothing else you need to make the restaurant aware that it happened so it doesn't happen to someone else. They may or may not offer you compensation but at least you know you did your part to make this world just a wee bit better!

[deleted account]

Sorry about your tooth! I would start with the store manager. Take pictures of your tooth and of the object. Whatever you do, DO NOT give the object to anyone affiliated with the pizza place. I'm not gonna recommend that you sue them for any kind of monetary settlement, but they ARE liable to pay to fix your tooth. Even if your health insurance covers it, you still pay a co-pay right? And what about if they give you a prescription? Another co-pay. I think the pizza place should cover your medical costs and nothing more, unless you are "traumatized" by the incident.

[deleted account]

Yeah I would complain, to the local store and the head office and I'd demand compensation of some sort!

Tah - posted on 11/03/2010

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Ummm heck yeah, that's pain and suffering if i ever heard of it, i hope you have some pain meds on hand....i'm sorry, and yes, call them..save it, take a picture, whatever and save it...

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